shipping & returns

Everything you need to know about getting your ceramics from the studio to your home,  and what happens if something isn't quite right.

 

Shipping

I currently ship orders to Belgium, Netherlands, Luxembourg, Germany, France, Denmark, Austria, Spain, Portugal, Italy and United States

Orders containing items that are in stock are usually packed and shipped within 5 working days. You'll receive a shipping confirmation and tracking information when available. Please keep in mind that delivery times after dispatch depend on the shipping carrier and destination.

 

Shipping costs

Shipping costs are calculated at checkout based on your destination and order.

Belgium: free shipping on orders over €98.

Any applicable customs duties, import taxes or other charges for orders outside the European Union are the responsibility of the customer.

 

Studio pickup

You can also choose free studio pickup at checkout.

Your order will be ready for collection once you receive a notification from the studio.

Studio Sabado
Graethempoort 2
Borgloon, Belgium

 

Returns

Changed your mind? No worries. For regular webshop purchases, you can return your order within 14 calendar days after receiving it. Before sending anything back, please contact us at: hello@andreafrieling.be

Returned pieces need to be unused and in their original condition. Please pack ceramics carefully, they're fragile and we want them to make it back safely. Return shipping costs are paid by the customer. Once your return has arrived safely at the studio, we'll refund the purchase amount using the original payment method.

We recommend using a tracked shipping service for returns, as the package remains your responsibility until it reaches us.

 

Custom & personalised pieces

Custom or personalised pieces are made specifically for you and cannot be returned under the standard return policy, except where required by law.

 

Something arrived damaged?

We're sorry to hear your order got damaged. Please get in touch as soon as possible at hello@andreafrieling.be.

Please keep the packaging and, if possible, send us a few photos of the damaged piece and the packaging. This helps us understand what happened and deal with the shipping provider if necessary. We'll look into it with you and find an appropriate solution.

Exchanges

I don't offer direct exchanges. If you'd like a different item, the easiest option is to return your original order and place a new order for the piece you'd like instead.

 

Questions?

If you have any questions about shipping, returns or your order, just send an email to:

hello@andreafrieling.be

I'm happy to help.