privacy policy
Privacy Policy
Last updated: September 2026
At Andrea Frieling Ceramics, your privacy matters to us. This Privacy Policy explains what personal information we collect when you visit our website, place an order, book a workshop or contact us, and how we use and protect that information.
Studio Sabado is the workshop and studio concept operated by Andrea Frieling Ceramics.
1. Who we are
Andrea Frieling Ceramics
Studio Sabado by Andrea Frieling Ceramics
Graethempoort 2
Borgloon, Belgium
Enterprise number: 06549093
Email: hello@andreafrieling.be
For the purposes of applicable data protection laws, Andrea Frieling Ceramics is responsible for the processing of your personal data.
2. What information we collect
Depending on how you interact with our website and services, we may collect your name
billing and delivery address, email address, telephone number, if you provide it,
information about your orders and purchases, workshop or course booking information,
payment and transaction information, messages or other information you provide when you contact us, technical information such as your IP address, browser and device information, information about how you use and navigate our website.
We only collect information that is reasonably necessary for the relevant purpose.
3. How we use your information
We may use your personal information to process and deliver webshop orders, process payments, organise and manage workshop and course bookings, communicate with you about orders, bookings or questions. Provide customer service, process returns, refunds and complaints, keep the administration required for our business and legal obligations
maintain and improve our website and services
send newsletters or other marketing communications where you have chosen to receive them
protect our website and services against fraud, misuse or other security issues
4. Shopify and service providers
Our webshop is hosted and operated using Shopify.
Shopify and other service providers may process personal information on our behalf in order to provide services such as website hosting, payment processing, shipping, email communication, website functionality and other services necessary to operate the webshop.
We only share information that is reasonably necessary for these purposes.
You can learn more about how Shopify handles personal information in the Shopify Privacy Policy.
5. Payments
Payments are processed through the payment providers available at checkout. We do not store your complete payment card details ourselves. Payment providers may process your personal information according to their own privacy policies.
6. Cookies
Our website uses cookies and similar technologies. Some cookies are necessary for the website and webshop to function properly, for example to remember items in your shopping cart and to process your order. Other cookies may be used to understand how visitors use our website, improve our services or provide relevant content. Where required by law, we will ask for your consent before using non-essential cookies. You can also manage or disable cookies through your browser settings.
7. Email and marketing
If you contact us by email, we use the information you provide to respond to your message or handle your request. If you choose to subscribe to our newsletter or other marketing communications, we will use your email address for that purpose. You can unsubscribe from marketing communications at any time by using the unsubscribe link included in the email. We may still contact you with important non-marketing information, such as information about an order or workshop you have booked.
8. How long we keep your information
We keep personal information only for as long as necessary for the purpose for which it was collected, or for as long as we are legally required to keep it. For example, information relating to purchases may need to be retained for accounting and legal purposes. When information is no longer needed, it will be deleted or anonymised where appropriate.
9. Your rights
Under applicable data protection law, including the GDPR, you may have the right to:
request access to the personal information we hold about you
ask us to correct inaccurate information
ask us to delete your personal information where legally possible
object to certain processing of your personal information
ask us to restrict the processing of your information in certain circumstances
request a copy of your personal information where applicable
withdraw your consent where we rely on consent to process your information
To exercise your rights, please contact:
hello@andreafrieling.be
We may need to verify your identity before processing certain requests.
10. Complaints
If you have concerns about how we handle your personal information, please contact us first at hello@andreafrieling.be so we can try to resolve the issue.
You also have the right to lodge a complaint with the Belgian Data Protection Authority:
Data Protection Authority (Gegevensbeschermingsautoriteit)
Drukpersstraat 35
1000 Brussels
Belgium
11. International transfers
Some of our service providers, including Shopify or other technology providers, may process personal information outside the European Economic Area. Where personal information is transferred outside the EEA, appropriate safeguards are used where required by applicable data protection law.
12. Third-party websites
Our website may contain links to third-party websites or services, for example social media platforms. We are not responsible for the privacy practices of these third parties. We recommend checking their privacy policies when visiting their websites.
13. Children's privacy
Our website and webshop are not specifically directed at children. Where children participate in workshops, any personal information needed to organise the booking is provided by a parent or guardian where appropriate. We do not knowingly collect personal information from children for marketing purposes.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services or legal requirements. The most recent version will always be available on this page.
15. Contact
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact:
Andrea Frieling Ceramics
Studio Sabado by Andrea Frieling Ceramics
Graethempoort 2
Borgloon, Belgium
hello@andreafrieling.be